FAQs
Find information on Ecovantage, incentive claims for households, and client rebates.
- Setting Climate Targets [Video]
- Reducing Your Emissions [Video]
- Understanding Your Greenhouse Gas Emissions [Video]
- Glossary
- What are the penalties for non-compliance?
- Can Ecovantage generate incentives for me retrospectively?
- I own a building with a large solar array. How can I access Large-Scale Generation Certificate revenue?
- Are prices for these certificates regulated?
- What impact certificate supply and demand?
- What's the difference between the federal and state-based schemes?
- Who regulates the certificate markets in Australia?
- Whare are environmental markets?
- What do I do with my certificates if I have Environmental, Social & Governance (ESG) reporting requirements?
About Ecovantage
- Does Ecovantage deliver projects and hardware directly to consumers?
- Which Australian energy certificates and schemes does Ecovantage work with?
- Does Ecovantage sell parcels of certificates, such as LGCs?
- I’ve just started a large energy saving upgrade project. Can I engage Ecovantage to do the Measurement & Verification (M&V)?
- Why should I use Ecovantage instead of another AP or ACP?
- Who Owns Ecovantage?
- Other certificate providers aren't transparent about fees or market rates. How is Ecovantage different?
- Do you own installation companies?
Heat Pump Hot Water
- My heat pump has an error code on the screen.
- Why am I not getting any hot water from my heat pump?
- I have a leak from the condensation line on my heat pump.
- Why is the water from my heat pump lukewarm?
- My heat pump is running all the time!
- I have a leak from the overflow pipe on my heat pump.
- Should the pressure-temperature relief valve be discharging?
- How long does it take for the hot water to refill?
- How loud is a heat pump?
- How often should the heat pump run?
- Is it normal for the condenser to leak water?
- What can cause a tempering valve to fail?
- Why do I have milky or dirty water?
- Why is Ecovantage’s name on my paperwork but I didn’t buy my heat pump from them?