Why am I not getting any hot water from my heat pump?

This may seem obvious, but first check that the unit is running. Can you hear any noise from the compressor? If your model has an external screen, is it blank? If it’s a no to those, follow the steps below.

Have you had a power outage recently? Even a minor outage can affect the system and may require a restart.

First, unplug the heat pump from the GPO (power point) and leave it unplugged for 45 minutes. Plug it back in and switch it on – you’ll hear some units power up immediately, others may take a couple of minutes, so be patient. If it has an external screen this should turn on straight away.

In the meantime, check your switchboard to see whether the circuit has been tripped. If it is tripped, it is likely an issue with the compressor, however, check the GPO in the next step before making that conclusion.

If the unit still isn’t working, next test the GPO. Find another device, we suggest a phone charger, and plug it into the same socket that the heat pump is. Plug the charger into your phone and if it charges you can rule out a faulty GPO. If it doesn’t charge, check whether the circuit has been tripped on the switchboard. If it has tripped for the heat pump and the charger, it’s likely the GPO or the circuit itself is faulty.

If your heat pump still isn’t working, now is the time to contact the manufacturer for support.