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Objection Handling - CST and Sales

This list contains common customer objections / questions as well as common responses relating to customer queries and objection handling techniques.

PROCESS

The process is taking too long / why do I have to wait that long for the install?

INSTALLERS / AGENTS AND PARTNERS

Who is the installer? Do they work for Ecovantage? How do I know they will do a good job?

ECOVANTAGE

I've never heard of Ecovantage before. How do I know that this whole thing isn't a scam?

COST / PRICE

PRODUCTS

Are the units you are selling good quality? There seems to be a big difference in cost associated with the Eco-Alliance Unit versus the Stiebel Eltron Unit. Why is that?

ON-LINE REVIEWS / CUSTOMER FEEDBACK

I have read some reviews on-line where customers have provided negative feedback on the units you are selling. That concerns me.

ENERGY SAVINGS

What sort of saving can I expect to see by installing one of these hot water units? Will it have a positive impact on my bill?